Refund Policy

Last updated: 08 August 2026

At National Human Rights Security Bureau, we are dedicated to serving our community with the highest standards of transparency and fairness in how we handle cancellations, refunds, and dispatch of membership materials.

1. Refund for General Donations

    General donation cancellation and refund requests may be considered on a case-by-case basis only if a written request is received within 24 hours of the donation being processed. The request must be submitted from the donor’s registered email address to donations@nhrsb.org. Requests received after 24 hours, or where the donated funds have already been utilized for their intended charitable purpose, shall not be eligible for cancellation or refund.

    2. Refund for Membership Fee

    Once a membership fee has been paid, refund eligibility depends on the timing of the cancellation request and the current status of the application:

    • Within 24 hours of payment (If application still under review): 90% refund, 10% deduction
    • After 24 hours, within 48 hours of payment (If application still under review): 50% refund, 50% deduction
    • After 48 hours of payment, OR once the application has been approved — whichever occurs first: 0% refund, 100% deduction, irrespective of any subsequent suspension, cancellation, or change in status

    For the purpose of this clause: the payment time is deemed to be the timestamp of successful transaction confirmation by our payment gateway and/or Bank , not the time the payment was initiated. “Approved” refers to the point at which the membership application is marked as approved in NHRSB’s internal records and a Unique Membership ID is generated, irrespective of when the applicant is subsequently notified. All time periods (24 hours, 48 hours) are calculated in calendar hours, inclusive of weekends and holidays. A refund request will only be considered valid if submitted in writing to mail@nhrsb.org from the registered email accompanied by the applicant’s full name, transaction ID, and date of payment

    Applications may, in certain cases, be approved earlier than the standard review timeline — including within 24 hours of payment. In such cases, once the application has been approved, the fee becomes non-refundable regardless of how much time has elapsed since payment, as approval status takes precedence over the time-based tiers set out above.

    Applicants are strongly advised to carefully read and understand the Membership Policy, Terms & Conditions, Privacy Policy, Refund Policy, and all other applicable documents before proceeding with payment. By making the payment, the applicant confirms that they have read, understood, and agreed to all such policies and terms.

    If you receive a Membership Kit or any item that is damaged, defective, incorrect, or substantially different from what was intended, you must notify our Support Team within 24 hours of delivery by providing clear photographs or other supporting evidence. Upon verification, we may, at our sole discretion, approve a replacement. Any applicable shipping, handling, or other charges relating to the replacement shall be borne by the member, unless the issue is determined to have arisen due to our error.

    In the event of receiving a damaged, defective, or incorrect item, you must notify our Support Team on the same day of delivery by contacting our support helpline or by email, along with clear supporting evidence. We will coordinate with our logistics or courier partner to verify the issue and determine the appropriate course of action. Damage occurring during transit, shipping, logistics, or delivery is beyond the reasonable control of the National Human Rights Security Bureau. Accordingly, replacement or exchange shall not be provided as a matter of right. Any request for replacement or exchange shall be considered solely at the discretion of the National Human Rights Security Bureau on a case-by-case basis. Where a replacement or exchange is approved, all applicable shipping, handling, replacement, and other related charges shall be borne entirely by the recipient, unless expressly waived by the National Human Rights Security Bureau.

    Approved refunds are processed within 7–21 business days. As a non-profit organization, we do not offer products with warranties or guarantees, and no warranty is applicable to any offerings related to our services or donations.

    Membership applications are typically reviewed within 3–7 working days. Once approved, the membership kit is dispatched within 7–14 working days via India Post or a private courier service. You will receive an email or SMS notification confirming the shipment, including a tracking number, sent to the email address registered with your membership application.

    Once a membership kit is handed over to the courier, National Human Rights Security Bureau does not assume responsibility for it. Any damage, loss, or issue that occurs during transit is beyond our control; however, we will treat any such issue with high priority and work to resolve it for the member as quickly as possible. Claims related to courier handling, once dispatched, may be subject to additional fees.

    If you are accidentally charged more than once for the same donation, membership fee, or service/certificate fee due to a technical error, network issue, or unintentional resubmission — please report it to us at mail@nhrsb.org within 24 hours of the transaction, along with both payment references or transaction IDs and a copy of your bank account statement showing the duplicate charge. Upon verification against our records, National Human Rights Security Bureau may, at its discretion, consider refunding the duplicate charge to your original payment method, typically within 7–21 business days if approved. However, submission of a request does not guarantee a refund, each case will be reviewed on its own merits, and National Human Rights Security Bureau reserves the right to accept or decline any such request.

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